Well now, that got your attention. Actually it was an assistant manager and the spanking was verbal. It was a classic case of bad management and bad customer service rolled up into one. Walmart is the constant and ongoing butt (pun intended) of my jokes about how not to do that customer service thing. Yesterday […]

I’ve been busy lately, really busy. Stupid busy. Which is why I’m writing this at 8:45 on a Saturday morning. It’s difficult to complain about it though, not because I like sitting in my office on a Saturday morning but because as a salesperson it means that I’m selling. Given “the slings and arrows of

Telecommuting, or working from home, is becoming more and more common these days. With smart technology such as Skype, Facetime for iOS users and GoToMeeting to name just a few, you don’t need to book a conference room to engage in face to face meetings anymore. Virtual meetings can now be held with participants from

Last week, Taylor Swift’s open letter to Apple caused quite a furor as she witheld her latest album from Apple’s new streaming service as they promoted it for free for 3 months and expected the musicians to forego their fees as well, in essence asking them to subsidize Apple’s foray into streaming music. Apple caved

As many will know, Sepp Blatter is the erstwhile head of FIFA. On his watch, 9 senior officials had arrest warrants issued by the FBI after a joint US/Swiss probe into corruption and racketeering in FIFA, the world’s governing body of football, or soccer, or roundball or footie. No more nicknames, we know what we

A couple of months ago I received a phone call from a friend who had just recently found himself with a lot of time on his hands between 9-5. The gist of the call was “Gareth, I’m looking for a new job, you’re not in my space but I was wondering if we could have

If you’re on the market for another position, trust yourself and your potential new employer that you will receive the right offer for the right job with the right company AT THE RIGHT SALARY. Two things provided the impetus for this article. One was as a response to this article, https://www.linkedin.com/pulse/job-hunting-better-price-yourself-like-house-liz-ryan?trk=prof-post , and the other

I recently stumbled across this photo that I took last Halloween, one of the kids thought it would be funny to put a basketball on the doorstep next to two pumpkins. I’d like to think that he thought that it made a wonderful statement on how society and the corporate world looks at its people